Shipping policy

Shipping and Delivery Policy

At Market Oneo, we are committed to delivering your pet products safely, securely, and on time. This policy outlines the process for processing and shipping orders when you shop with us.

1. Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation. Once your order is processed, you will receive a confirmation email.

2. Shipping Methods & Delivery Times

We offer both domestic and international shipping.

United States Shipping:

  • Economy Shipping: 5–8 business days – $2.99

  • Standard Shipping: 3–4 business days – $4.99

International Shipping:
Delivery times vary depending on the destination country and shipping method.

Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, or customs processing.

3. Shipping Costs

  • Economy Shipping (US): $2.99

  • Standard Shipping (US): $4.99

We may occasionally offer free shipping promotions on selected products or orders.

4. Order Tracking

Once your order ships, you will receive a tracking number via email.

You can also track your order by logging into your account and visiting the “My Orders” section.

5. Customs and Import Duties (International Orders)

International orders may be subject to customs and import duties upon arrival in the destination country. These charges are the responsibility of the recipient. We have no control over these charges and cannot predict their amount.

6. Delayed or Lost Packages

While we strive for timely delivery, delays can occasionally occur. If your package:

  • Has not arrived within the estimated delivery time

  • Appears to be lost in transit

  • Is marked as “delivered” but not received

Please contact us within 7 days of the expected delivery date at:
📧 support@marketoneo.com

We will work with the shipping carrier to investigate and resolve the issue.

7. Incorrect Shipping Information

Please ensure your shipping address is accurate at checkout. We are not responsible for delivery issues caused by incorrect or incomplete address information. Additional shipping charges may apply if an order is returned due to incorrect details.

8. Split Shipments

Orders containing multiple items may be shipped separately and may arrive at different times, especially if fulfilled from different locations.

9. Shipping Carriers

To ensure fast and reliable delivery across the United States, we partner with major trusted carriers. Depending on your specific location and the shipping method selected at checkout, your order will be delivered via USPS, UPS, FedEx, or DHL. The most efficient carrier will be automatically assigned to provide you with the best delivery experience.